I love restoration hardware's lines, they have the coolest industrial and reclaimed furniture and lighting out there. I could probably furnish at least 50% of the items in all of my houses from restoration hardware alone if it wasn't for the fact that sadly the store is operated horribly. It's not even a store it's a showroom so you can custom order things that should be in stock but aren't everything needs to be orderred from overseas and takes forever!!! it's not unusual to wait 3-6 months for lighting fixtures i mean why even have a store if you stock almost nothing. Go to a web catalog and make sure your customers are ready for the disappointment and a long wait. Furniture is a little better but not much and quality is a question because if you have a problem there support is usually weak.
This is truly sad because Restoration Hardware matches my taste exactly sadly they can't match my expectations for a quality furniture store even remotely. So I typically just drool over there beautiful products and the best catalogs out there today. then look for alternate sourcing that can actually deliver.