Wow Jen B - obviously doesn't know what she is talking about!!!
I have been bringing my 2 dogs to Dr Mauro since we moved here 5 years ago. Tender loving care - considerate care of my nervous shy Bichon/Maltese and hyper mentally crazy Pom Mix Terror that barks, screetches and bites! Her prices have been reasonable comparing to vet visits over the last 40 years with my various dogs.
Additionally I have had many pleasant encounters with vet techs and office staff. No one has ever been rude or unaccomodating. I too have called on a surgery day and been given the drop off choice - they are busy but will still tend to the ailing patient in need.
Love the Haven team and recommend people to check their own behavior before publicly castigating others for their own insane moments. We all get protective of our fur babies and think our problem is the only thing that matters - but mature people take a deep breath and realize that the Doctor and staff aren't sitting around with nothing to do until you need them.