I came here to get an oil change and I had called ahead to get an estimate on the wait time. We got there and checked the car in, they took all my info and then they told me to come back in an hour to pick it up. I dropped off my car at 9:15am and came back at 11:00am. The car hadn't even moved from the spot I had parked it in when I dropped it off when we came back to get it. The guy at the front saw us coming in then ran the ticket back and came and told us that they are just able to start on it. Are you joking? I had to go to work so I just took the car without an oil change. Total waste of time. At least have some courtesy to call and let someone know it'll be longer than expected. I understand things happen but at least have the decency to let people know if the time wait changes. If you have all day to spend at the shop, then this will be the place for you and if not, I would go elsewhere.