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http://www.openvoc.eu/poi#funnyReviews
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  • Soooo, my last visit (about 4 months ago) was a waste. I decided to visit this past weekend to redeem my birthday certificate. We were greeted at the door and then taken to our seat. We asked to sit in the trolley and the hostess happily obliged...and this was the end of the "happy" part of our visit. Our server came to the table and I gave him my birthday certificate and he looked puzzled and wasn't really sure of how it worked (although it's clearly stated on the paper). I ordered the Tetrazzini with grilled chicken. Instead of the chicken being juicy and flavorful...it was dry and tasted burnt. I decided just to eat the pasta and the mushrooms in the dish. The bread and the garlic butter is always good here and was the best part of this meal. My fellow dining partner ordered spaghetti with sausage. The sausage was very good while the sauce left much to be desired. Just bland. Our server disappeared for much of our visit but when he was around, he was just clueless. To top it all off, I ended up being charged for the wrong meal and the ice cream that was supposed to be free. In my haste to pay before the server disappeared again, I didn't catch it until AFTER I paid. I went to the front and spoke with the manager to get it corrected. Instead of an apology, I received a "deer in the headlights" look in response to my complaint. It was truly an awkward moment. An apology would have sufficed instead of making me feel as though my complaint was bothersome. Lastly, I'm not that hard to please when it comes to good customer service. A smile or two goes a long way with me and I truly appreciate it. The service I received at the Spaghetti Warehouse was bad...so much so that I can't think of any reason to ever again. As a matter of fact I am unsubscribing from their email club because it's just a waste of my email space. Yes. It was THAT bad!!!
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