I had a coupon for a free oil change (24.99 value) but somehow wound up paying $35... I asked Kathy and she had little to say except $35 was the price of the oil. Turns out Kathy's lackadaisical "Oh I have to tell you this is synthetic", well before I paid and had the oil changed, was her shady way of telling, or should I say concealing the fact that the coupon wouldn't cover the oil change. Had I known that an oil change would've been $60, I would reconsidered getting my oil changed there, or at least given a better rating for the honesty. She took advantage of a new and unfamiliar customer, which I find disgusting and despicable for a place that claims to have good customer service. I left feeling completely robbed and unsure of what my $35 went to since Kathy offered no explanation at all and I reached these conclusions on my own. I wish I had read reviews about how dishonest this place is and looked into other places that had much higher customer service ratings. Won't be returning to get robbed again in the future.
I should also mention that I left with my feet annihilated from the infestation of mosquitos in their lobby. As I stated above, I find this place disgusting.