| rev:text
| - I hate writing bad reviews, I really do, but this experience definitely is deserving! We planned a surprise 60th birthday dinner for my mom's and they totally ruined the night.
I had to call a couple times and leave a message to make reservations as they are not on Open Table, heard back from a staff member and was informed there were no available seats in the main dinning room for 5 nor at the time we wanted so we make reservations for earlier.
When we got there, the restaurant was relatively empty and we were promptly seated in the atrium dinning room. We had to wait about 10 minutes before our server even came to our table (umm okay, whatever maybe she wasn't notified she got a table?) So we order our meals, ate our tasty salads with made in house dressings. After a long while we get our meals. My husband medium rare rib eye was way over cooked. We are ones to send back food but when you go to a steak house and pay $40 for a steak.. you expect for it to be right.
So he mentions it to the server, she took it back. After the rest of us were almost done with our meals, she finally brings back a new rib eye.
This one was cooked better but the cut of meat didn't seem like a rib eye. The server even commented on how the beef looked too lean to be a rib eye. The server later comes back and said she asked the cook and they told her it IS actually a rib eye but just from the leaner part of the beef. So basically they gave him a crappy $40 cut of beef. He eats about a 1/3 of it as it is tough and not very tasty.
We are really to go home at this point.... after telling the server before we ordered that we would need 2 separate check she brings only one (okay maybe she forgot?) then 10 minutes later she unapologetically comes back and had charged us for something we didn't get, another 15 minutes pass and she finally brings the correct checks back but we notice she has added in a mandatory 20% tip on tables 5 or more (are you kidding me?!?! this was the worse server I have had in a long time.. and I am not one to give bad tips as I worked as a server for many years in college). It takes about 15 minutes or so to get our checks back... remember the restaurant was not busy!
At this point we were REALLY disappointed, we had come here to have a fun, delicious meal and celebrate my mom's birthday but we ended up feeling like we WAY overpaid for bad service and not a good meal. As we were finallllly able to leave we decided to talk to the manager and let him know as this USED to be a "special occasion" restaurant for us. To our surprise the manager was aware of the steak being wrong and made us feel like we were wrong. He said "it was medium well though right?" Our response, "But we ordered it medium rare...." , and he was aware it was celebratory dinner (not a single happy birthday from the staff). After making us feel like he really didn't care if we were satisfied or not he finally offered to give us a gift card to come back.. we told him no, thanks. We weren't looking to get something for free, just wanted to inform him of our experience as we had been there in the past an had a good dinner. Needless to say.... we won't be back....
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