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  • We need a new rating of zero, or at least, minus one star because that's what I would give these people, who have absolutely NO IDEA of what customer service means. This store sells cheap, Made In China crap that you could probably find in a Dollarama or Wal-Mart. The big difference is, especially with Wal-Mart, is that they will cheerfully refund your money. Don't even THINK of that happening with KSP. Their policy? Get this....if they can't turn around and resell what you've brought back? Then you are SOL. How stupid and unreasonable is THAT?!! Can you imagine a retailer like Shoppers or Canadian Tire having such an absurd policy? When Danforth's charming store manager (I'm being sarcastic here. Trust me...she was anything but) informed me of this, I was gobsmacked. I could not believe it! So that means, dear shoppers, that if you buy something here and it falls apart, which is very possible given the poor quality of the merchandise, they will not refund your money. Nice little scam, yes? No wonder they've done so well. Now if this weren't enough to convince you, I bought my friend one of those plastic wine cooler things. She used it twice and the second time, it ended up leaking bright blue liquid all over her white carpet. So the next time you are tempted to visit KSP, thinking you are going to get a bargain, think again. All you will get is ripped off and if you attempt a refund, really pissed off. Oh yes....I did contact them and they stand by this stupidity by using the defense that "it keeps their prices down." You want good quality kitchen stuff? Go to the Cook's Nook, just a few steps away. Prices are a bit higher but the quality is so superior and they are very reasonable about refunds.
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