| rev:text
| - Officially worst customer service in TO. Been here plenty of times, including all the other thai hot spots littered throughout the core. Tried this place on a weekday, it did disappoint for the first time, and in a big way.
Was in the mood for Panang but hadn't seen it on the menu, so asked the waitress. Her answer was it's not on the menu but they have it ready, so I agreed.
When it came, the portion size was ridiculously small - half that of curries on the dinner menu i've ordered. Waitress hadn't been seen for quite some time - to the point my date's pad thai was getting cold, so eventually I had to get up and get her. She then tells me it was the lunch item (which is the same price as the dinner, but much smaller portions). I was a little confused as none of this was mentioned to me when I ordered. I asked to speak to a manager, as the waitresses solution is to order another lunch item (at dinner).
The manager, Mike, was extremely rude. Request was simple, provide a dinner portion at dinner - or tell me ahead of time otherwise I never would have ordered it. His response was the plates are already prepared for lunch by the chef and he cant provide dinner sizes at that point - as one would think you simply take a spoon, scoop, and put in bowl. He was kind enough though to say I can pay for another one, like any top shelf manager. This is when I understood I was provided something prepared 8 hours ago in a lunch plate which was later warmed up for my order.
His approach was confrontational, and quite pompous - completely incapable of seeing the issue - insisting Pai did me the favour by giving me something not on the menu - made 8 hours ago. I handled it politely knowing I was done with Pai; unfortunately his attitude was something else - actually insisting not to ruin my evening by being unhappy with their dinner.
It's funny, I get the feeling his attitude and lack of customer service came from Pai being an example of being too popular for their own good. Eventually Pai won't be the spot to go to for thai food, eventually there will be others that aren't owned by the same people who can't stop opening thai restaurants; and it will all start to fail with people like Mike, who lack the ability to see the customer's perspective and lacks overall people skills.
See ya Pai - you were good while you lasted - until you showed your true colors. You will eventually realize you are buzz lightyear, and you aren't the s***, and you can't fly. Until that time, to anywhere but Pai, and beyond!
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