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  • I have had an absolutely horrendous customer service experience with Phase 1 and I recommend that everyone avoid this business at all cost. I was a client of Phase 1 for over 8 years and I never signed an agreement with this company and always paid for equipment out of pocket. We moved into a new house about 2 years ago and I decided to transfer everything over to Phase 1 and once again pay out of pocket. I had the alarm set up and about a month ago I got a call from Phase 1 saying that they would need to charge 450 for an upgrade to keep my alarm working. Well I did what anyone would do in that situation I called around and talked to several alarm companies and they all let me know the same thing, it was true that the upgrade on the alarm needed to be made. However none of the other companies were charging for the upgrade because they did not want to lose customers. Well I immediately decided I no longer wanted to do business with a company that wanted us to pay for equipment when no one else was charging their client base. I called in to cancel and was met by a very rude lady on the phone who told me to go ahead and cancel and that they would ruin my credit. I was told I needed to send a letter to the cancellations department and when I asked for the address she hung up on me. I called in several times and never got a call back, not one time. I finally had to have my wife call in from a separate number. She was told that we had a contract even though I paid for all the equipment. I never signed a contract and now they are trying to send me through their legal department for breach of contract. Not one time has an owner or manager ever attempted to call me back, work with me or discuss the issue. There are a lot of alarm companies in the valley make sure you read this review and explore all your options before you decide to go with this one.
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