Well lets see where should I start. First run in was when my son had his second appt for his HPV shot. They did not have him on the schedule when I had received confirmation and they made me wait as a walk-In. Second issue was our third appointment for my son's shot. The nurse applied the shot and stated it will be 20 mins until he can leave to see if there is any issues or reactions. She forgot all about us. Waited in the room for almost an hour until I finally got fed up. I walk out and she said OH MY GOD I FORGOT ALL ABOUT YOU! REALLY?!?!?!?! And last was just today. I call to schedule my kids well check. Someone picks up the phone laughs saying "Hot date" "I love it" and then realizes I'm on the phone and hangs up on me. I call back and I ask for a supervisor this woman asks why? I tell her what I heard and she says "I'm sure she didn't mean to do that. You have to understand it's been a very hectic day" REALLY?!?!? Again! I would believe that if I didn't hear unprofessional conversations and laughing LIKE YOU NOT WORKING! HECTIC ?!?!? So I ask again for a supervisor and she said "it's going to be 30 mins of hold time" Seriously?!?!? I said I would mention it at my appointment but instead I will call my insurance and BBB!