I am a member at Costco's as well as BJ's, I visit both stores on a monthly basis. I love the selection that BJ's offers along with their coupon books and everyday in store coupons. This BJ's in particlular is well manged and very neat and organized. I have spoken and dealt with the managrer on a few occassions (business, not compliants) and there is allways someone to help or assit you in anyway possible. I speak highly of BJ's but I am torn from giving them a 5 Star rating due to the fact that their food court is just a Pretzel stand and the fact that they don't set up as many food sampling stations as would a Costco or Sam's. I have renewed my membership for another year and plan on doing so every year after. So with that being said, it wouldn't matter if I gave them a 1 Star rating, if I am continuing to purchase a yearly membership then they must be doing something right.