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  • This was an awful experience. My mother and I came from out of town to visit my brother and his family who live locally in Las Vegas full time. The gentleman directing guests told my brother and his wife that if they registered for a players card, they would get 25% off of their meal. So, they walked a half mile to get registered for their players cards and redeem their 25% off tonight. When we got to the counter to purchase our buffet passes, we were waited on by Corina. We were asking her the cost and what it included and she was very rude and annoyed by our questions. She asked how many people and gave us our total and asked for our payment. My brother and his wife provided their players cards. She looked at them and tossed them back. We had her run my debit card. We asked what the discount was and she did not respond. After we paid, she said there is no discount and that they do not offer the players card discount anymore. She said we were told wrong and she will get the manager and to step aside and wait. Corina was rude and condescending the entire time. The manager whose name I think was Price or Bryce?? He was aware of the players club discount and was about to give us the promised amount off. Corina was assisting another customer, but turned around and cut him off saying they do not offer the discount on the weekend. Two minutes ago, she said it didn't even exist??!!! I do not know what her problem was, but it seems like she did not want to allow us to have the promised promotion. Once she said that, the manager said she was right and would not provide the discount. We asked why he would not help us out and he shrugged and said sorry. I asked for a refund and it was credited back to my debit account. We will see if it gets there within two days as promised. Apparently, promotions and promises do not matter at this establishment if the staff doesn't like you for whatever reason?? We will never be back here and do not reccomend eating at this restaurant. Unless you are a masochist who wants to be belittled, humiliated, and treated like poop.
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