I spent time waiting through several traffic lights due to heavy Christmas traffic going to this place to pick up a cake for my wife. I finally get there and there are 5 customers (all ladies) with two ladies behind what looks like a counter. I go up to it and both ladies walk away! I look around and notice another counter on the opposite side of the store. I go over there and one of the store ladies asks to (finally) help me. I tell her why I'm there. She disappears and another store lady returns with the cake. She tells me what I owe and I pay her. There was no friendly greeting, no smile, no "come back to see us", no warmth there. I could not believe the lack of customer service apparent there and I know something about that as my daughter teaches customer service. Had I been a secret shopper, this place would have gotten an earful. If you are the owner reading this, your food is probably great, your service (at least to me) was seriously lacking. I hope it was not because I was a male coming into a store with all ladies present.