They severely scratched my car window trying to take off a sticker. It was clear that instead of using alcohol to dissolve the sticker, they recklessly used a snow scraper. When I relayed this damage to the owner Michael Dorentes, all I received was a snarky response and rude treatment. He offered to buff the car window even though several professionals told me I would need to replace the entire window since the scratches were too deep (which is $700 to fix). I gave the owner the benefit of the doubt and had my window buffed, which ultimately resulted in further damage and nothing being fixed. He is refusing to fix my car and raised his voice while ridiculing me. I'm extremely shocked and disappointed through this whole incident, especially since this is a brand new car (2016 Lexus IS with 2,500 miles on it). I highly advise that you don't leave your car here for a wash as it may result in an expensive ordeal.