I have read all the poor reviews and have not had any of the problems with the office or Dr Chens assistance Dr Chen is caring and very knowledgeable I do feel the office can use a facelift and some music the waiting time to get an appointment I have found with many physicians is sometimes two months if they get good reviews while vetting them as I did Dr.Chen the problem seems to be with the front office, not the physicians I love Dr Chen and will recommend her.