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  • I'm typically not picky about my hotels. Clean room, semi decent service will typically earn you 3-4 stars in itself. I'd like to say they were busy that week...but it's Phoenix....and pretty empty around if I say so myself...so NO you can't have that excuse. 1) I'm a frequent traveler and I tend to sign up for hotel chain reward memberships. I stick with Hyatt, Marriott and assumed I would sign with Raddison and stick with these 3 chains. They did not offer me the rewards card during check-in. The gal at the front desk seemed out of it noting it to be very busy....It's Sunday night...there's no one else here but me checking in.... 2) I get placed in perhaps the worst floor (2nd) with the worst room. I had no view out the window...I saw air conditioning units AND it made a hissing sound every 10 minutes which didn't bother me until I noticed it after the 2nd night. I asked for a room change - "Sorry no other rooms available" 3) The business center looked great. I went in to try to do some studying but the chairs were so low compared to the table. No these are not the height adjustable chairs... My less than satisfying visit here resulted in me booking at the Marriott for my next stay....
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