Somehow the review i wrote below disappeared. I'm reposting again!
I wish I could leave a ZERO star, but apparently that's not possible. I started missing clothes several weeks ago. I've been reaching out to the owner of this company, Rich, to no avail. He said he would "look" for our clothes, but obviously didn't look too hard because OUR CLOTHES ARE HERE ON YELP!! Can you believe someone else has our clothes, reached out to the Laundry Butler, and he made no effort to retrieve them and return them to us? Unbelievable.
We were trying to be understanding of "mixups" but it is absolutely unprofessional and unexcusable to know that one of your loyal clients is missing clothes, while another client is in possession of clothes that are not theirs, and not try to fix the situation.
I am so disappointed and disgusted. DO NOT USE THIS SERVICE. PERIOD.