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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Worst idea of my life was flying this airline. I had read reviews and was horrified to know that I might fall victim to a similar fate and low and behold I DID. First off let me say I think Sunwing plants reviews on here, and also filters out negative ones to have a good rating on yelp. Since I am fairly involved with the yelp community if my review here is filtered and flagged I will bring it forward to YELP staff to have reviews fairly available on here for this airline. I flew from Vancouver to Toronto last week. Before I departed my home I checked with the YVR site which said this flight was delayed, to make sure I checked the Sunwing site. Not delayed. CALLED THE AIRLINE, NOT DELAYED. I refresh and refresh until it's the last minute I can leave NO DELAY ON THE SUNWING SITE. I get to the airport and the flight is delayed an hour and ten minutes. Sunwing knew this as the plane we would be getting on was late leaving Cuba and as such late leaving Toronto. So far Sunwing wasted an hour of my time. We arrive in Toronto, disembark, head to the baggage area where myself and all the passengers on the sold out flight wait for our luggage. Only after 2.5 hours of waiting in the domestic baggage area does Sunwing send someone, who was extremely rude, did not make a large announcement to everyone waiting and left everyone out of ear shot of the agent wondering what was going on. After 3 hours it got so bad the Sunwing agent had the police come in for crowd control. After being on a red eye flight squashed in like sardines, bad food etc they don't have any information on ANYONE ON THE PLANES BAGGAGE. I understand that things happen but my issue here is the lack of representation from the airline to help its passengers and not leave them fending for themselves, and then have the agent who decides to finally show up be extremely rude to everyone, even people trying to ask her in a non aggressive manner what was going on with the bags. No compensation for family waiting who paid to park, voucher for future flight, NOTHING. I'm flying back with them and not looking forward to it at all. I know next year I will spend the extra money and fly with WestJet. You're best bet is to book with them as their agents and company care about your comfort and satisfaction. Sunwing, when I see in the business section that you have gone the way of Jetsgo and Canada3000 I think everyone including yourselves will know why.
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