Great concept but pathetic customer service. So, don't go to get your pottery 10 minutes before they close. They do not have bubble wrap for the large pieces, so what are you supposed to do? They handed me a bunch of tiny pieces of bubble wrap for me to put together at home. We have about 4 pieces (one big) and were juggling them, clinking all the way to the car. The employees have always been distant, but they are really negligent ,in fact. Like I said--love the concept but the teenage girls they employ are nothing short of useless.