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  • Terrible customer service! I had my organizer take my stuff over there several times, and I sold a number of items. However, when I went to take clothing and shoes over there on my own, I had a problem. I am disabled, and thought that I would be able to get some help from the store clerks. WRONG! The carts or hanging rack were not allowed to be moved outside. The intake area was far from the main door, and I knew that I couldn't make that many trips. I asked for help, but the two young girls working there (with one other customer in the store) said there was nothing they could do but suggest that I move my car to the door nearest the intake area. This was not an option for me, because there were too many steps. I suggested a couple of scenarios, but all I heard back was "that's against the rules". One girl told me to stop yelling at her (I never raised my voice), but she kept saying it over and over. They finally agreed to let me move the hanging card to the door, but did absolutely nothing to help me. She told me they were in great need of shoes, and I had several beautiful pair. She also reminded me about the "25 item" rule. The took all but 2 of my items (discarded because of loose buttons). I asked if, since shoes where in high demand, she could ring those up as a separate "order", but, guess what? -- that was against the rules. So I took them out of the store vowing never to go back. I had asked for the Manager, but she was on vacation, so I got her name and phone number. In the meantime, I spoke to my organizer and told her how I had been treated. She said she would call the manager, who she knew well. The manager stated that nothing had been done wrong, despite the fact that I was disabled and just needed a small accommodation. She expressed no empathy whatsoever. I know that consignment stores walk a tightrope between keeping their consignors and buyers happy. They could not be in business without both. They just don't get how little it would have taken for me to be a happy customer. Instead, they lost all my business as a consignor and a buyer, and that of anyone to whom I can tell my story. So far, that amounts to quite a few people. They just don't get it.
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