Anytime a service provider is assigned by your Home Warranty it is hard because you never know what you are going to get. I set up my first appointment with Jennifer to get our Frigidaire Refrigerator repaired. She was polite and professional and helped to find the first appointment she had where our refrigerator was down. Our service man Eddie showed up right on time to evaluate the situation; unfortunately a new ice maker was needed. So the Home Warranty had to be contacted to approve and get the parts ordered so there would need to be a second appointment.
We were called as soon as they had a ETA for the part and we set up the appointment. Eddie showed up right on time today and was very professional and worked to get the ice maker installed ASAP. Unfortunately Frigidaire makes a product that when a ice maker blows it also shorts the computer board (which none of us knew) so Eddie has to order another part.
The repair is taking some time but is not something HAS 24/7 can control and unfortunately going through a Home Warranty slows down the process. However everyone we have worked with during this painful process at HAS 24/7 has been great and we have no complaints!!!