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| - RUN FOR THE HILLS!!! If I could rate Valley ENT and Dr. Shepherd Pryor a zero, I would. Where do I start?
FIRST PROBLEM: Last September, I had a strange pain in the roof of my mouth and in my throat/neck. I thought I should see my dentist but when I called, they told me to see an ENT. So I called Dr. Pryor's office and as pleasantly surprised they could get me in the following day. When I went for my exam, Dr. Pryor did not even perform a physical exam on me (i.e. did not put a glove on and feel inside the roof of my mouth to run his fingers over the "thing" I felt, nor did he use his hands to feel my throat/neck where the point of pain and discomfort was). What he did was run a tube down the back of my throat (I'm sure that was about a $300 billable item to my insurance) and told me everything looked clear. I asked again for the physical exam but he told me I was fine. The following week, I still had the pain so I went to my regular doctor. The "thing" in my mouth was getting better but my throat was still not quite right. After she examined me...with her hands...she said the point of discomfort in my neck was in my thyroid area. Fast forward after all the tests and biopsy I was sent for...I ended up having a cold, vascular nodule that resulted in having 1/2 my thyroid removed in mid-December. Good thing I didn't trust Dr. Pryor with his lack of a proper diagnosis.
SECOND PROBLEM: Around this same time, my husband coincidentally had sinus surgery scheduled with Dr. Pryor. Later than evening after he had his surgery, one of his nostrils started bleeding profusely and he called into the office. Dr. Heiland was on call and called him back. He instructed my husband to go to the ER if it didn't stop - of course I had to take him - and he had to have his nose repacked. Isn't that nice how no one from THEIR office takes care of you after surgery...they send you to the ER. Well, 3 hours and a $75 co-pay later, we were on our way back home. When my husband has his follow up the next day, I asked to be reimbursed for the $75 because I didn't think it was right that they made us go to the ER. They should have taken care of the problem since it was related to the surgery that I'm sure Dr. Pryor made thousands on. We were told, believe it our not, by their Office Manager, that we need to take it up with the insurance company and ask them to give us our money back since the ER visit was on the same day of the surgery. Well, I did call insurance and they told me that the doctor's office should pay us back because the ER has separate doctor's that bill and Dr. Pryor should consider it as part of his procedure.
THIRD PROBLEM: This is really a continuance of the issue above and it really takes the cake. I ended up writing two letters to Julie Hernandez who is listed as being in charge of Billing Operations at Corporate. I sent the letters a month apart because she did not respond to the first letter. I basically told her the story about what happened and how we'd like to be reimbursed the $75. I GOT NO ANSWER TO MY LETTER! So I sent the second one and this time sent a copy to Dr. Pryor as well. Guess what...NO RESPONSE! I finally ended up calling Julie and she acted as if she had no idea what I was talking about. I reiterated everything I said in the letter and she was supposed to look into it and get back to me. That was on March 19th. It's now April 6th and I've never heard back from her!
I know that every doctor has patients that are perfectly happy but after 3 strikes, this doctor and the whole Valley ENT organization are out for us. I hope you don't get into the same situations we did. They clearly don't care about the patient.
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