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  • Very disappointed in the service that we received tonight. It was not busy and we were a party of 3 with only 2 of us eating. Pretty easy table to take care of. We were sat pretty quickly but then waited for 10+ minutes for a server. I got up to find someone and immediately the manager came over. Jenna was super sweet and we reset our attitude and would give it another chance. Our server wasn't around a lot after we got our food but did check on us right when we got our food and when we were half way done. My husband had a filet and had finished his wine and wanted to get another glass. So when the server stopped by when we were halfway done he ordered another glass. We waited and it didn't come. My husband went to the bathroom and while he was gone Jenna had stopped and asked if he needed another glass. I let her know we were waiting on a glass. She said she would check on it. Wait ANOTHER 10 minutes and the server stopped by and asked about his wine and apologized that he hadn't brought it. My husband was eating the last 2 bites of his steak and explained he wanted it to drink with his steak. We canceled the glass of wine and it got taken off. The server was very nice but delivery of service was terrible. We are in town for a nice weekend checking out Charlotte and just wanted an easy, quiet dinner and paid over $130 for terrible service. I usually try to avoid chain restaurants and I think this will remind me why I don't eat at them. Overall, we would never return and will let the Marriott where we are staying know how terrible the service was.
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