| rev:text
| - Last night I took my family that was visiting from out of state to my favorite pizza spot. Sadly, it was the first time that I had an experience that I would rate less than 4.5 stars.
OCD Version:
Food: 3 stars
Service: 1 star
Service: We had a reservation for our party of 8 and I was surprised to find that they were barely half full at this time. Previous experiences at this location had at least a small wait during peak times. We were seated promptly. We placed our drink orders but I was disappointed that there was really nothing sweet to drink other than water for my seven year old who doesn't drink soda or caffeinated products. It would be nice if they had juice or lemonade. I stepped away from the table and when I returned, the drinks had come- but not mine. The server did not return for another ten or so minutes and when I informed him I did not get my iced tea, he seemed to think I hadn't ordered anything.
We placed our orders for three small plates, four pizzas and one pasta dish.The three appetizers came out at the same time and were all fine. It took about 20 minutes more for the first two pizzas to arrive and the remaining two took another ten minutes. The pasta dish was a no show but we didn't get a visit from our server for quite a while because he was speaking to a table in the corner for over ten minutes. I flagged down another server to inquire about the missing pasta dish. He intercepted our server who proceeded to RUN over to the POS system and feverishly pound something into it. He returned to our table with a comment about that he's not sure why the pasta hasn't come out but he will go check on it. Ten minutes later, the pasta arrived. He continued to spend time at that other table the rest of the evening, never checking on how our food was. Overall, the service was a display of willful neglect and the resulting unintended errors. When it came time to pay, the check sat on our table for another ten minutes while he visited with the table in the corner and with the little ones we had in tow we wanted to get out of there. I had to take the bill and credit card to the front of the house to have someone run the card.
Food that I sampled:
SPIEDINI: tasty, albeit quite greasy. I think that is hard to avoid given the ingredients.
MARINARA PIZZA: this was good but somehow not as tasty as it was in the past. The sauce was good but the other ingredients were flat.
ROSA PIZZA: Typically my favorite pizza here. Tonight, the flavor seemed off and all the pistacios were localized to one spot on the pie near the center.
SPAGHETTI BIANCO DINAPOLI POMODORO.BASIL.PARMIGIANO REGGIANO: this was delicious as always. A simple, yet wonderful dish.
All this was so disappointing after talking this place up to my family and sad that this service experience happened while Chris Bianco was in the house. I am torn as to whether I will give what was my favorite restaurant in town another try anytime soon.
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