Love the bagels and the staff is always friendly but....
I have been coming for quite some time and always get their bakers dozen which includes 2 tubs of cream cheese. They have a punch card where you buy 9 and get 1 free. Today was finally my free one. Yeah!!
Unfortunately when I get to the counter they tell me that it doesn't include cream cheese. I tell them that when I have ordered each time it came with 2 tubs of cream cheese and they say "sorry, you only get bagels and each tub of cream cheese is $3.99"
Bait and switch at its finest.