I experienced good and bad but overall I am pleased with how my car turned out and would likely go back. I'll start with the bad and end with the good. Back story: took my car in for some repair for scratches, paint chips, dents, and hail dimples from a storm.
Cons:
-no shuttle service
-scheduled out over a month
-went to pick up my car and everything is fixed except for the 15+ hail dents on top of my car, had to take my car home and bring it back for another entire day to be fixed
-took the car in in Tuesday, told me my car would be done by Friday, wasn't done until 4:00 Monday
when I got my car back my check engine light was on and I had a car door open light on. The check engine light was related to the O2 sensor likely from them messing around with the bumper. The car door light ultimately was because my trunk was left open which then led to my battery light coming on when I was on my way home and my car wouldn't start after I got home. Just all seems a little careless.
Pros:
-good customer service, Evan was great at coordinating and made sure the hail dents got fixed the next day per their mistake
-super convenient location, especially for me living in Bloomfield
-seamless billing of my insurance. Actually I didn't even have to submit anything to my insurance except my original claim over the phone. They sent the estimate directly over and will bill my insurance directly. Not sure if this is the case for all insurance agencies but it is for State Farm.
-my car was spotless inside and out when I got it back! A little extra that I didn't expect but I sure do appreciate it. The repairs they did made it look just like new and for that part can't be happier.
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