If I could leave 10 stars I would! My air conditioning went out on a Saturday at 5pm. Having a 3 year old & a 1 year o!d I needed a cool home fast. I called home warranty & they gave me to some joke of a company that I was supposed to hear from within 8 hours. When 1 am rolled around I called home warranty back & after 20 minutes on hold told me someone would be coming out. I should expect a phone call shortly. Thinking a phone call would come I would just ask to see if they could come sometime soon, I just needed to know I had an appt SOON. Well 1:30 am here is my superhero savior. I felt bad making him wait at the door an extra minute but I was naked...hey, it was 90 in my house!! He beat the shops phone call from a very perky (it is 1:30am) woman by 10 minutes, WOW!!! I am still amazed at the service that early/late. By 2:30am my air was working and I was in tears I was so happy. What a great, honest company. I am so thankful for them. Great communication & I mean truly, 1:30 am people! The other company couldn't even answer their phone & their voicemail was full. Do yourself a favor & ONLY deal with this company for your service needs!!! (Don't worry, I tipped my superhero.)