This is only my 2nd time here. Both times I have ordered take out. First time the two ladies in lobby were beyond weeded. While one was on phone, the other stood around between sitting customers. Once I ordered the pita came out about 15 min later. I ordered the Philly chicken pita....what I got was a mix of steak and chicken. I was already home and too hungry to return and deal with the chaos.
This 2nd time, today Wednesday 01, June, for lunch, @ 12:30 hostess made quick eye contact before flying off to the back. No big deal I thought, I'll just go to bar. Two patrons at bar. Two staff members behind her. One was training. You would think the trainer would at least great the incoming customer, right? She just stood there. The other, after finishing her conversation with other person, reverted to the trainee. I finally had to say out loud "Hi there!" It was then that the trainer acknowledged me there.
I'm in the service industry too. First things first: acknowledge the customer as soon as possible. If you are busy simply letting them know you will be right with them will be enough to avoid a bad impression or bad experience.
Let's see if my Philly chicken wrap has chicken only when I get home.