I actually had a bad to-go experience.. They sent my boyfriend home with the wrong food... I went back angrily, requesting a refund. In addition to my refund, the manager insisted on giving me my right food. I thought it was very nice of them to do that. The only thing I think Chili's could improve on is when they have a To-Go order, SHOW THE GUEST THEIR FOOD BEFORE THEY LEAVE... yikes. But still satisfied with how it ended up