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  • I am starting this review of the Flamingo with an apology to MGM Resorts International: I am sorry I cheated on you with The Flamingo! I let their cheap rates sway me from your wonderful hospitality! With that said...on to the review! I stayed at The Flamingo over Christmas and have never been so disappointed with a stay in Las Vegas. It started at Check In and never got better. I gave the clerk my Credit Card and she said it was declined. I knew there was a problem because I always check my balances before trips and this card was at Zero. I gave her my Debit Card instead and proceeded to check in. I think one of the reasons we had trouble was that the clerk was extremely reluctant to talk to me. She kept talking to my girlfriend even though the room was in my name and I was paying for the room. It was so obvious that Diane actually walked away at one point. When we got upstairs I called my Credit Card and was told that the first charge was accepted, but when they received 3 more requests in 2 minutes they declined all the charges. So back down to the front desk to straighten things out, which we eventually did with a different Staff Member. The next day we tried to go to the parking structure but the elevator was out of order. When we tried to find out what we should do, no one who worked there would or could help us. One front desk employee actually suggested I take the escalator! Totally wrong advice to give someone who uses a wheelchair. What if someone followed that crazy advice and got hurt? Eventually, I did get an answer, but not from a Flamingo employee. A salesperson from the Jewelry Shop near the elevator showed me a path through the wildlife habitat that led to the valet parking area where my girlfriend could just pick me up. I have no idea why the hotel staff wouldn't know about this option. The next night things went from bad to worse. We got back to our room at 12:30 am. Not late by Vegas time at all. We turned on the TV and were talking about our day when someone started banging on our door. My Girlfriend went to see who it was. They said it was security and that we had to open the door because they had a noise complaint. We told them it couldn't be us because we just got there. They were insistent, but we continued to say no because we knew we had done nothing wrong. Eventually, they left threatening us with, "You better keep it down or we will be back." We did verify that they were Hotel Security through the peephole, so we knew it wasn't just some punks trying to pull something. I have traveled quite extensively and stayed at many hotels in Las Vegas alone and never heard of simple noise complaint being handled like this. A simple phone call would've been enough. The next morning, we went to talk with the hotel manager with our laundry list of concerns. She apologized and gave us $30 Food and Beverage Credit for our trouble. The weirdest thing was when she told us that Security probably went to the wrong room and that it happens a lot. Really? What if something really bad was going on at the room they were supposed to be at? If I could split up my review I would give The Casino area 4 Stars because The Staff is always nice and accommodating. I am also quite lucky there including this trip ;) ! Zero Stars for the hotel + 4 Stars for the Casino = 2 Star Average. I used to say that I stay where I can get the best deal and play where I want. The Flamingo has convinced me to change that philosophy. I don't think the best deal in the world could convince me to stay there again!
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