I took advantage of the $19.95 oil change coupon for my Honda Oddyssey and found that the service here was efficient and hospitable. I realized after the appointment was over that the coupon for the oil change is just a way to get you in the door. I realize this is why coupons are out there, to drum up business. The part that I don't appreciate is when the assume you don't know about cars and say you need to get a $400 service on items I can do myself. I was told my tranny fluid was dark and needed changing, when I got home the same day I took a peak for myself. I found that the tranny fluid was as good as new, it should be, I just bought the car 3,000 miles ago as a certified used Honda.
On top of that I had to use an impact wrench to loosen the oil plug for my next oil change! Really an impact wrench? Why did you have to tighten it so much?!