ATTN YELPERS BEWARE - ZERO STAR
I don't usually like to write reviews like this but im sorry I cant keep quiet about what happened this past Sunday. Stavro's is on the skip the dishes app. Was quite excited as a small group of us were all craving Greek food. None of us had tried this place before and were all excited to try it especially knowing how hard it is to get Greek food delivered. We placed the order on skip the dishes. There were 6 of us so we ordered 6 different meals. The order process went smooth and the delivery went smooth. Once the driver left we realized that we only received 4 out of the 6 meals and were missing 2 meals along with all the taziki sauce, pita's and all the cutlery. No quite upset yet knowing accidents happen. We picked up the phone and called Stavro's and let them know of the situation. Immediately they became defensive and argued that they sent the whole order with the driver. We gave them the benefit if the doubt at first and began to think that the driver possibly forgot a bag. As the person on the phone continued being defensive they then accused the driver of eating the food. That was just INSANE the fact that they accused the poor driver of eating the food. First mistake Stavros should have been aiming to please their customer and helping us out as we now had 2 people with out food. As the conversation became heated they got more and more defensive and demanded that if we wanted the food we had to go pick it up. We had all been drinking and should not have been driving. We told them this and were not concerned and did not care. While speaking with them were on the phone with skip the dishes as well who were very helpful of the situation and were ready and willing to help. They too called the restaurant and were given attitude and were accused of their driver of eating the food. In the end we were frustrated and no longer wanted the food and would be happy with a credit. In the end we were NOT given a credit and were NOT given the food. We were told to go in the next day and pick up the missed food. That did not fix the problem at hand where 2 of us had NOTHING TO EAT. We had to suck up the fact that we paid for food we didst get and that Stavros had the WORST CUSTOMER SERVICE I have ever experienced in all my restaurants history. Restaurants like these should not be allowed to serve the public. Seeing as I am a frequent restaurant goer I REFUSE to go any where near this place after how we were treated.
A clear message to Stavro's restaurant. CUSTOMER SERVICE is a huge part of the restaurant business you may need to freshen up on those skills if you want to keep people happy.
Here is the better part. The food that was received was actually not bad and Stavro's probably would have gained a new and regular customer.