I have never experienced such terrible customer service. Some time ago I went to have something printed and, having previously observed the owners' tendency to overcharge me (and likely other customers), I calmly asked for a quote before printing. The older owner got angry and threw one of my pages back at me and said "go, I don't have time for this." When I expressed amazement, both owners, who seem to be related, started yelling at me and telling me to get out of the store. That day I vowed never to return to their store. I also tell everyone I know to avoid it. The owners, at least in my experience, are dishonest and rude.