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  • Watch out for the slight of hand. After receiving the initial estimate, I called for an appointment and was told the plumber would be at my house between 10 am and noon. I took time off work to be there for the repair. On the day of the appointment, time ticked away until I received a call at noon saying they were ready to send the plumber out. I said "fantastic, he was supposed to be here already". The person on the phone said "no, I see the appointment is between noon and 4 pm". That's not what I was told when I made the appointment. Earlier the same morning, I received a call and was told the plumber began his work day at 10am and I was his first appointment. The plumber did have to switch out trucks though. This person told me the plumber would be on his way after that. I wonder who at George Brazil has the real story?? So at 12:04, I get the email saying the plumber is on his way. Great. The George Brazil yard is only 14 minutes away yet it takes the plumber 45 minutes to arrive. Now let's get to the money part. This is where you really get your drain cleaned. If you know what I mean? The estimate for the work was originally $550. Today, the plumber shows up ready to do the work and the price is now over $700!!! I ask why the difference? He says the estimate didn't include the cost to replace the broken part. Excuse me? Why would you leave that out? You knew you would be replacing the part. You even asked me to research the part and provide you a part number to make it easier for you. So now the plumber is here with the part in his hand and wants to know if I want him to fix it so I can once again take a shower and flush my toilet. This is where the bate and switch pricing is very effective. Do you pay the ransom or start all over again with an ethical company? Fix the dang thing but know this: I will share my experience in the spirit of helping others make an informed decision. It's too bad that the good work that was done by this plumber is overshadowed by shady business practices.
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