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  • Had a reservation made on line prior to arriving to Las Vegas, we were informed that they over booked and no cars are available anymore. Complained to the manager but she informed us that we did not pay in advance, the reservation was just a reservation without obligation. We were shocked and furious to such customer service and business ethics of these people. In addition, they tried to refer us to other car rental companies who are charging too much since there was no reservation made. We think that E-Z rental company is a dummy/fake company whom taking all car rental reservations but without CARS available for you once you get there. Hence, you are force to rent with other car rental places with a higher price since you don't have a choice/time to shop around. These car rental people are working as co-horts to increase car fees due to high demand at the moment of unsuspecting tourists. AVOID them at all cost, I will rather pay extra to well known car companies than be under the mercy of such unethical business operation.
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