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  • I have been ordering online here for almost a year and everyone I work with orders from here. They usually are good about getting the delivery out in good time, that was not the case today. I always like to order my meal ahead of time, and today it did not arrive. When I called to see where my order was, the manager named Sam said his driver got a flat tire but he has another driver on the way and should be delivering my food in 5 minutes. I understand, things happen, so I waited for my order. 10minutes pass and my order still has not arrived, contact the store again and speak to the manager again and he tells me the same thing. I let him know the same thing was said 10 mind earlier the he proceeds to say that his driver isn't answering and should have been there by now. He did offer to comp my next meal, which I wasn't looking for a free meal, I just wanted my food. An additional 10 mins pass and still no food! At this point my lunch break is just about over and haven't eaten. Call again and speak to the manager again. I told him I am not paying for a soggy sandwich, cuz I mean come on, that's not even appealing at this point. I ask for him to get fresh sandwich to me within the next 10 mins so I can eat something(I am literally like 2 mins away from the store) he says he will not be doing that, that I have to pay full price for a soggy sandwich but he will comp my next meal. I asked if he really wasn't going to try and get that to me, the entire office orders from them all the time. He said that he was going to cancel my order that he doesn't need out business, that he will do just fine without our business. Well then Mr Sam Store Manager, you got it! Will not be ordering from your store again. Horrible customer service! No remorse, had a full I don't care attitude, and not willing to be a manager and make sure frequent customers are take of your customers and make those remarks. It's a shame the great food there isn't enough to make up for that bad attitude.
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