Be careful when you get your car washed at this location. The first time I came here , I was happy with their service. So I came back on a SATURDAY for a car wash . Everything was rush rush rush , including the way the service people talk you into
buying the next level up wash. I thought I would add
the CARPET shampoo to the wash.
SUNDAY - the car smelled so bad like stale wet clothes left in the wash.
MONDAY - the car smelled worst. I checked the carpet on driver side and in the back - IT WAS FREAKING SOAKING WET !
Went back to this location and the service person was maintaining his friendly customer service. He was emp# 1026. He tried to correct the problem.
There was another service person who came and looked at the car, but made me feel like it was my fault ?? Did you leave the windows open? Did you not removed your carpet cover?
So I thought I would call the car wash manager and complain about That UNFRIENDLY SERVICE PERSON WITH NEGATIVE ATTITUDE TOWARDS THEIR CUSTOMER.
I'm glad that Al ESCALONA , the car wash manager came and took care of the problem .
I'm giving ONE STAR for the car wash and the car wash service person and 4 star to Al Escalona at the way he handled the customer complain .