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| - Seems like another previously great establishment is sliding down the wrong path. I've been here a number of times over the years and this was the first time I noticed some bad changes.
First off, service here is always lack luster. The wait staff have that hectic look and tone but the place was empty. They need to smile more. I know its hard when most of your clientele are tourists who can be on the obnoxious side (especially here in Vegas), but its your job to help the patrons have a good time.
Next the food and beverage. Why are you charging $2 for tap water? And why do you have to tell patrons that there is no sharing of tap water? This is so ghetto. Not sure who thought that policy was a good idea but its bad form, especially in a hot desert, to charge for something that people take for granted as being provided free of charge. Then my meal, which I have ordered before was the same price but not the same quality. I ordered the arugula steak salad and this used to come with fine cuts of meat cooked just right over a bed of greens with an ample helping of artichoke hearts and parmesan cheese shavings. It now comes with cubes of lower quality meat, one artichoke heart, and one shaving of parmesan.
Then there is this fine print on the menu and a mysterious charge that appears on your check running 3.5% of the bill (as I recall). Asked the waiter what this is and he said the casino charges them a concession fee, so they are passing it on to us. Nice - real smooth. If that really is going on just work it into the price of the beverages - after all they are the most price elastic to consumers, and in Vegas, most people are drinking those big expensive drinks anyhow. Don't be so obvious.
Tourists probably wont notice all the cost cutting and gouging they're doing because they come here once and never return. Of course some businesses in Vegas rely on that business model to give you bad food and bad service without any consequences. If you're going to sock it to me, do it in more creative, less obvious ways so I don't feel like I'm being taken advantage of.
On the plus side, my daughters both wanted a cup of soup, but they only serve bowls (too big for little girls). Based on all of the above I was thinking there was no way they were going to break this down and do the right thing for too sweet little girls, but they surprised me and did. They brought out the serving of soup in two little bowls just the right size for my girls. Good job.
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