The WORST Service received anywhere. When you walk in, there's no hostess even ready to help you get seated right away. You basically wait and continue waiting until they choose to walk over.
When we got seated, it took over 10 minutes for a place that was not even that busy that we had the flag a random greeter down to ask where and who our server was.
When the dark brown coloured hair waitress (Nanya) came over, she had the most unfriendly welcome ever. She asked what we wanted to drink, and we said we were ready to order. We ordered a poutine, a pound of wings, and a chipotle chicken wrap.
The initial food came within a reasonable time. The male server however dipped his entire sleeve over the gravy and cheese of our poutine and it was literally all over his sleeve. We asked for a new order, along with some plum sauce. After 30 minutes of finishing the wings and wrap/fries, the poutine never came nor did the plum sauce. We told the male server and our waitress and they just look displeased while apologizing once. We never were asked if we needed any condiments or water or anything at all. This place honestly brings down the fox and fiddle company image big time. Perhaps there needs massive training for all their staff. Acknowledge customers regardless of how many tables you need to wait, at least apologize because they are swamped.
In future, please have a manager on the floor. I think they would have visibly seen some upset customers were.