I've been shopping at LoveSac for over 1 1/2 years. Convincing my X-Husband to purchase an expensive sofa was going to be quite a process; however Jennifer was absolutely amazing. She showed us so many ways we could utilize the sofa to fit and accommodate our 5 dogs. While we paid a pretty penny I will say it's a staple in our home and the one item people love to sit on and talk about. Sadly we recently divorced so since he got everything I had to buy an entirely new Sactional. Jennifer was once again there for me and with the many specials they had over the holidays I now own my own 8/13 piece. While it's not the pretty leather he has I have a beautiful taupe velvet hat can be washed if my pups decide to drool. I can't say enough about Jennifer she is like Family. She has been there day and night when I had silly questions. She even met us at our home when we thought we had been sent the wrong color. Top notch service and a piece of furniture that's well worth every penny.