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  • When our AC went out on Sunday night, we started calling AC companies. Most of them couldn't get here until Tuesday afternoon, a long time to be without AC when the temperature is over 100. Goettl said they could be here between 8:00 and 10:00 AM Monday morning. Guess who we picked. They were here at 9:30. Ricky found the issue quickly, explained everything throughly, has a wonderfully pleasant and professional personality. The repairs began immediately. After the repair there was a secondary, unrelated, issue. To me, one of the most difficult issues to find are bare wire shorts. For such a difficult issue, Ricky found it quickly and made the necessary repairs. BTW, we love the 5 year guarantee on the repairs. The only sticking point we had is how Goettl bills. We would have preferred a parts and labor breakdown rather than just a total "standard" cost. The problem wasn't the cost, just a presentation preference.
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