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| - Customer service over-all fairly good, cleanliness can use some work, and prices not horrible (especially with coupons and what-not).
This is the most convenient Cineplex location for me. I have been lately going quite regularly to the VIP part, which is quite nice. It features nice large seats, where the arm-rest between the couples seats actually raises so you can literally be shoulder-to-shoulder with your darling, seat trays, and wait service before the show starts.
In terms of cleanliness, the washrooms in the VIP section have been smelly just about every time I've been there. In the non-VIP area, I have have situations where the staff seems to have checked the cleaning list off a few minutes prior with one of the items being listed as "paper towels well stocked" while in reality there were no paper towels stocked.
Over-all though, I find the staff to just about always be rather friendly and mostly-so accommodating (unless you're into watching the movie until after the end of the credits, where-as just about all of the time they will walk in and start cleaning up around you, including walking in front of you). I guess the days of the cleaning staff waiting for you to be out of the theatre before starting to clean are just about over, although it has happened a few times, when there was either no one else there, or almost no one else in the showing with us.
The last time I was there, my 3D glasses were missing from my seat, which is where they are typically found in the VIP. I went to ask the staff for a pair of glasses, and they ended up bouncing me around between several different staff, until eventually I was asked to go back to my seat, and a minute or two later, a pair of 3D glasses were brought to me.
All-in-all, I will likely return to this venue. I just hope that they will improve their way of cleaning the washrooms, and what-not (and yes, I have voiced my feedback to them, so hoping that will have helped).
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