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http://www.openvoc.eu/poi#funnyReviews
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  • Today I received what sounded like a somewhat canned response from Moxie apologizing for my less then stellar experience back in 2012 and explaining how they have improved customer service. Here is a excerpt from the message I received. """1) Our outbound sales team has been cut completely. Although we went through great efforts to hire honest, hard working and professional sales representatives we found people do not like to be bothered at home period. Nearly half of our negative reviews on Yelp are similar to yours; not happy about how they were treated by one of our sales people at their home. I again apologize for your experience.""" Although other reasons are listed this is reason number one as to why people didn't have a good experience with Moxie. This at least in my case is not entirely accurate. I mentioned in my original review that I actually enjoyed conversing with their sales person. Additionally, the sales person did not create the contract, develop the training program or set the pricing. In my opinion a sales person or any staff member of any company is representative of the company culture which in turn is a direct result of how the owner wants the company to be operated. The message I received today came from a Cameron K who I assume is doing his job at his bosses request. I don't fault anyone in this company below the position of owner/operator. If the owner can't be bothered with sending his own messages or reaching out directly to dissatisfied customers then I can't be bothered to consider changing my review. Also my review is reflective of the experience I had in 2012 and I feel it would be dishonest to change my review without basing it on a new positive experience. The message also mention two things that I feel are misrepresentations if not deliberately misleading. They mention their """outbound sales team has been cut completely""", but when I looked at more recent Yelp reviews (1/5/2015) people still mention door to door sales and are still complaining about sales people making false claims. In addition they claim to not have had a negative review in nearly two years (9/27/2016). My recommendations to Moxie in order to improve customer experiences are to 1.) Drop the contract shenanigans. 2.) Offer month to month services only. 3.) Stop worrying about negative reviews on Yelp. 4.) Focus your energy on being a top quality service provider. 5.) Really focus on being excellent employer. I think the first order of business is to accept responsibility for your past actions and stop blaming staff that you are responsible for hiring and training. My review stays the same at 3 stars as it does sound like some people are satisfied and I am sure there are worse pest control companies out there for which I should reserve the 1 and 2 star ratings.
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