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| - THE WORST. The first year of visits to this place was great. It really made me love Mexican food more than ever before. Unfortunately, as things went on the shittier the experience got. I could forgive the other downfalls over this past year as I chalked them up to a busy night or just bad luck on my end. The green onion root ends... Overcooked and burnt tortillas... Order mix-ups... But this last visit really just sealed the deal on the fact that I WILL NEVER DINE HERE AGAIN.
To preface this story: They implemented a new rule where every table only gets two baskets of tortilla chips. Any basket after that is an extra $3.25 or something. Okay, I can deal with that since I bet people were just sitting and eating the complimentary chips and salsa. My friend and I continue to order our queso dip and table side guacamole as an afternoon pick-me-up. The trouble started immediately when I was brought a cup of water with hair in it. Gross. Soon afterwards, the table side guacamole was delivered. IT WAS BROWN and unmixed and poorly chopped. Seriously, there was just a long piece of tomato skin, bruised and oxidized avocado, and bunches of cilantro. What the fuck. I complained and got a new water and a new guacamole. Also pertinent to the story: the new guacamole was not table side and very small. Per usual, the queso dip was fine however a very small serving. Every time I go they give you less and less...
Fast forward to the bill. I already mentioned to the server the guac no longer should be charged as table side, and they did follow that. The bill should have been around $8 ($4 guac and $4 queso). However, they charged us for chips. OH NO YOU DIDN'T!! We only ate half of the first basket before it was whisked away and replaced with a second full basket. We followed your new policy, and were charged anyways. So, I complained and used their menu against them. The server (who was rude and pissy to me) said that since we didn't order pops or drinks that the chips cost money. I pointed out they can't charge me for what is so obviously complimentary, as the menu points out. He said the menu says this policy, I said WHERE. He couldn't point out this so called rule anywhere. I was starting to argue, and the server chose to diffuse the situation by rolling his eyes and giving me the bill I wanted. I ended up leaving a around a $1.50 tip, which now as I am writing this I am pissed and want back.
Whatever. Point is... They have been struggling for awhile now. The quality worsens every visit. There are new policies in place. They will try and sneaky charge you for food that is suppose to be complimentary. The server will get salty with you the moment you complain.
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