Immediately after the issue with the USED mattress was resolved, I went to Best Mattress and ordered a new mattress, no issues. At Mattress Firm I told Chris what I wanted and what my budget was and I was sent a USED bed that had an body indentation on the right side. I really don't like writing negative reviews especially if it gets resolved but had to in this case. I left out of my previous update what he said when I was asking for a refund. He said normally we don't take refunds on clearance items but "since I'm cool like that" I'll get you a full refund. That really bothered me, that's why I remember the words exactly. What person in customer service says that to a customer asking for a refund? Don't shop here.