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| - This salons high railings are solely based on foot traffic (it's on Yonge st at Wellesley) and for their inexpensive eyelash services that start out at $55.
It's not for nails.
SANITARY PRACTICES:
If your nails are lifting at the cuticles, they won't file away those pieces, which is essential as fungus can form underneath that air pocket. Why don't they know that? Also, all salons are supposed to adhere to the practice of providing a new file and buffer for each customer; They do not. Question: What were you filing prior to using it on my hand? They reuse their tools and drill heads and to be honest, it's just not that sanitary. They also use dated pedicure chairs that have the old drainage system. I can only imagine what's behind that drain.
PRICING:
For an acrylic set or refill- because UV Gel is an actual gel substance and not powder in a heart-shaped glass container labeled "gel"- is way too expensive. They tack on all kinds of $5 fees and tell you about it AFTER. Yes, nail length is a factor, so is a nail cut down so regardless, you'll have to pay extra. Don't be fooled. They do not use Gel on your nails. It's an acrylic set with a UV gel top coat.
Also, they push shellac polish on you when you have tips on. Their selling point is that it lasts longer. News flash, regular nail polish already lasts long on tips.
CUSTOMER SERVICE:
I mean most know what to expect when you walk into a nail salon. Coming from a business meeting, shopping in Yorkville or a gala? You're welcomed with open arms. Coming from the gym, running errands or just escaped your kids for a few hours? They barely look up and assign the most incapable person to your services. If they think you won't tip or aren't in a position of power you'll be given subpar treatment from the moment you walk in. If you object to anything unsatisfactory, staff members run over and huddle over your station trying to convince you that you're request is too elaborate or that you're seeing things. If you dispute the final cost (because you know, simple addition and subtraction isn't hard) it becomes an all out gang war where staff, even the ones who didn't acknowledge you the entire time you were there, get involved. Everyone stops and stares at you (including the customers) and you are shamed for wanting a clear explanation and then into paying.
As customers, we really need to stop encouraging this kind of behaviour by dismissing it or justifying it with eye rolls and the look of disdain as if you aren't (or won't be) affected by this when you go to pay and they whip out the calculator and start going to town on the buttons.
I saw a woman become visibly and audibly upset with the quality of her work and as I looked around all of the customers smiled at their techs as if the treatment she received was somehow her fault and not the technicians or that she was overreacting. I know it may be hard to speak up when you witness these things but don't justify it.
CONCLUSION:
If you prefer a smooth transaction and don't want your nails looking bumpy, lumpy, uneven, dents in the middle or jagged edges where your nails are growing. Prominent fill lines, uneven nail lengths, cuticle damage and don't like the feeling of being swindled or lied to as they explain their pricing. Stay away.
Why is it so hard to find a good nail salon in the downtown area?
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