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  • I guess In 2016 it's reasonable somehow that I could speak to two employees at the greeting kiosk at Friday's via phone while attempting to place a Simple pick up order and nether employee has any idea of the items on their own menu. This went on for over ten minutes. Despite calling the item by the exact name it appears by in the menu, despite ordering it at the same location earlier that day, despite telling them what page on the menu the item was in, I actually had to walk in and place my order In Person because of the incompetent phone staff. I approached the two "staff" and they had the menu open In front of them to the page the item I tried to order was on. I asked them if they were the two employees who couldn't find this(showing them the item) and they explained that the menu has so many pages that they don't really know what's on the menu. (Really???) Ridiculous that two employees and ten minutes of my time plus an onsite visit was needed in order to place an order for a menu item dinner entree. Ridiculous. Update despite all of the above I was given wrong food.
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