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  • My A/C unit went out this summer on a Sunday in August. This sounds like the start to a bad trashy novel, but alas, just a repair story. I spent Sunday calling around a couple big name repair companies but couldn't get anyone out for a few days. I settled for moving my kids into one room and buying a stand alone air conditioner to survive. That neither here nor there about the service situation. Just meat for the stew story. So Monday comes big name company A, " That unit's 30 years old 'mam." Needs to be replaced. $9000 'Mam. And it'll be about two weeks to get the unit ordered and installed." If the price tag was the slash with the razor, the two week wait was the salt and lemon juice and acid and extra slicing to the wound. By the time I got to the D section of the phone book (figuratively), it was Tuesday. The Day and Night repairman entered the house, climbed on the roof, clinked around. Nothing different than the rest of the service people. HOWEVER, when he came down he elaborated that the blower was shot, the unit needed to be replaced (30 years old, rusty, blah, blah) and it would be $5000 and take 1 week. In the meantime, he would install a loaner blower, at no charge. The blower was fixed, the new unit was installed and the house was livable again, all in 1 week. SUMMARY response no gouging of desperate customers free loaner quick install need I say more?
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