While waiting in line to order, a lady waked up to the counter and asked for her money back because her burger was ice cold. This didn't make me change my mind about ordering. I waited about 10 minutes just to get a burger and chili fries. When I bit into the burger it was hot. But unfortunately about half way through, the burger was cold. Guess the lady wasn't crazy :-) I went back up to the counter because I was not going to waste $8 throwing away the burger. The manager was standing right there so I told him (Eric I think) what was wrong and he asked if I wanted a new burger or just my money back. He didn't seem concerned about the cold burger. I asked for my money back. I continued to watch the manager when I went back to the table and he never talked to the cook about the cold patties. The chili fries were delicious and hot.