I've been coming here for years. The reviews that they don't give you top dollar are correct, however at the same time they don't sell it for top dollar. So that means they have great prices on their items. Affordable prices.
Yes there are some days when you must return to pick up your items because there are others in front of you with bins and bins full of items. They dont reserve spots over the phone, you can see the items in front of you are still ready to be gone through.
The staff has always been super friendly and nice. There are a few ladies that have been there for a few years, they are great and I'm glad they are still there. This is not some fancy posh resale shop. They are not name brand snobs, they take what's in fashion and in good condition.
You can always get store credit and you are able to use it at any of their resale shops, unlike a lot of other resale shops that make you keep your credit at that one store.